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Candidates should love to learn and ask questions, be detail-oriented, work well on a team, be self-directed, and willing to take initiative in their work, and enjoy working with people.Must display a strong sense of urgency and ability to prioritize based on business needs. Able to problem solve, think logically and analytically.Must be willing to take time and train end-users whenever necessary.Excellent listening and negotiation skills and can easily adapt to different customer behavior.Excellent interpersonal communication skills, written and verbal.Experience in CRM and ticketing systems are a plus.Advanced knowledge in Excel and other basic computer applications is preferred.2-3 years of proven experience in sales or technical support.Graduate of any 4-year business or IT-related course.Identify growth areas of the assigned accounts and of the company.Organize and file documentation pertaining to warranties and instructional guides.Assists business development managers in their day-to-day operations.Provides basic customer support, troubleshooting, and usage adoption.Prepares required vendor documents such as assessment forms, purchase orders, etc.Prepares monthly revenue reports and other data as needed invoices, contracts) through Hubspot and other filling systems. Maintains and updates sales and customer records (e.g.quotes and invoices) and ensuring that the company receives timely payments from customers. Responsible for dealing with billing-related tasks (inc.He/She should be able to contribute to high-quality customer service and help the company achieve sales targets. Our ideal candidate is detail-oriented, has a deep knowledge of customer service best practices, and exceptional interpersonal skills.
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This role serves as a point of contact for customers with queries about billing, products, onboarding, and deliveries, and provides basic support for both customers and business development managers.